{"id":2930,"date":"2020-08-31T06:00:00","date_gmt":"2020-08-31T04:00:00","guid":{"rendered":"https:\/\/nailted.com\/blog\/?p=2930"},"modified":"2024-09-13T11:38:43","modified_gmt":"2024-09-13T09:38:43","slug":"how-to-prevent-blind-spots-from-killing-your-companys-performance","status":"publish","type":"post","link":"https:\/\/nailted.com\/blog\/how-to-prevent-blind-spots-from-killing-your-companys-performance\/","title":{"rendered":"How to Prevent Blind Spots from Killing Your Company&#8217;s Performance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2930\" class=\"elementor elementor-2930\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18350e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18350e1\" data-element_type=\"section\" 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class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f7d730\" data-id=\"2f7d730\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c82e76b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c82e76b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4d0e3ea&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4deb596a\" data-id=\"4deb596a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-710f51bd elementor-widget elementor-widget-text-editor\" data-id=\"710f51bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:paragraph -->\n<p>Every business has blind spots. Don\u2019t think you do? That\u2019s exactly why they\u2019re called \u201cblind\u201d\u2013<strong>they\u2019re the weaknesses that go unnoticed<\/strong>&#8230;ultimately, at the expense of success and profitability.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Here\u2019s the other thing about blind spots: they\u2019re anything but harmless. Typically, these kinds of weaknesses suggest <strong>far-reaching problems woven into the culture of a company<\/strong>\u2013often wreaking havoc without the notice of upper management or leadership.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>The good news? <strong>Blind spots <em>can<\/em> be addressed and resolved<\/strong>&#8230;but it takes a bit of strategy (and a healthy dose of humility).\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In this article, we\u2019ll look at why blind spots go unnoticed&#8230;what they might look like in action\u2026.and most importantly, how to identify and resolve them <strong>using employee feedback<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>[content_upgrade cu_id=&#8221;2929&#8243;]Free Download: 5 Types of Blind Spots That May Be Hidden in Your Company[content_upgrade_button]Click Here[\/content_upgrade_button][\/content_upgrade]<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Why Blind Spots are \u201cBlind\u201d<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Some weaknesses might be easily identified and acknowledged\u2013such as an employee\u2019s blatant underperformance or chronic disorganization. A blind spot, however, may be dangerously ingrained into the culture of a company, making it a bit less obvious.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>One reason that blind spots may be overlooked is <strong>the potentially dangerous power of \u201cgroupthink\u201d<\/strong>.<\/p>\n<!-- \/wp:paragraph --><!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh6.googleusercontent.com\/CX2uiNtO8Xt_t-nFTnCZU03ACCKM48Biul-ZLvHqeBqZ-FXZ-j-QtT4vAF1S09bPTOr1fBZxpZWjYhGfup7JsNdRUu6d0p_0vmyELG2Loa3oSlrjkTrC_3WF0CQUqRQFP10rQyR6\" alt=\"\" \/><\/figure>\n<!-- \/wp:image --><!-- wp:paragraph -->\n<p><a href=\"https:\/\/www.psychologytoday.com\/us\/basics\/groupthink\" target=\"_blank\" rel=\"noreferrer noopener\">According to <em>Psychology Today<\/em><\/a>, groupthink is \u201cwhen a group of well-intentioned people make irrational or non-optimal decisions spurred by the urge to conform or the belief that dissent is impossible.\u201d<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In other words, <strong>well-meaning employees and managers may be perpetuating unhealthy habits or workflows<\/strong> because they either a) don\u2019t want to cause waves; or b) believe that it would be inappropriate to call out weaknesses.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>While having a strong company culture is generally a good thing\u2013encouraging unity, belonging, and purpose\u2013refusing to disagree for fear of breaking unity is where company culture can get dangerous. As you\u2019ll see soon, that\u2019s why it\u2019s so critical to weave open communication into company culture.<\/p>\n<!-- \/wp:paragraph --><!-- wp:bctt\/clicktotweet {\"tweet\":\"While having a strong #companyculture is generally a good thing, refusing to disagree for fear of breaking unity is where it can get dangerous. Source: @_nailted\",\"via\":false,\"urlcustom\":\"https:\/\/bit.ly\/3b32LKU\"} \/--><!-- wp:paragraph -->\n<p>Next, <strong>overlooking blind spots may be the result of fear of management or leadership<\/strong>. If your company culture is domineering and fear-driven, your team members are unlikely to speak up about poor work habits or underlying issues.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Finally, overlooking blind spots may simply be <strong>the result of a lack of bigger picture thinking<\/strong>. If your team and leadership are constantly scrambling to put out fires and stay on top of the ball, it\u2019s unlikely anyone is going to pause to point out a deeper issue.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Blind Spots Can Look Like\u2026.<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>In theory, a blind spot in your company can look like anything. Still, <strong>there are a few common denominators for weaknesses<\/strong> that can go unnoticed or unacknowledged for too long\u2013ultimately doing damage to efficiency, productive output, and your overall working environment:\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul>\n<li>Poor communication<\/li>\n<li>Inefficient workflows<\/li>\n<li>Toxic relationships<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:heading {\"level\":3} -->\n<h3>Poor communication.\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Poor communication happens when:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul>\n<li>Employees <strong>don\u2019t get the information they need<\/strong> to perform their job well<\/li>\n<li>Information is communicated <strong>inefficiently or unclearly<\/strong>.\u00a0<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Unfortunately, poor communication can work its way into the culture of a company through <strong>the perpetuation of bad habits<\/strong>. For example, if there\u2019s no established system for communicating certain types of information, it might become commonplace to approach multiple parties with the same requests or questions. Or, perhaps critical information is often communicated verbally, without a written record to help track and fact-check conversations.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In any case, poor communication is too often the culprit for a whole host of other problems\u2013and often goes unresolved or unacknowledged for far too long. In fact, in 2019, 80% of workers in the U.S. said that <a href=\"https:\/\/www.bizjournals.com\/bizwomen\/news\/latest-news\/2019\/03\/work-communication-stressing-you-out-you-re-not.html?page=all\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>poor communication is a source of stress at work<\/strong><\/a>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3>Inefficient workflows.<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Establishing smooth, automated workflows is key to running a company that uses its resources efficiently. But when new employees are onboarded into inefficient workflows again and again\u2013and managers do little to change those workflows\u2013companies suffer from <strong>losing time and energy on ineffective processes<\/strong>.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3>Toxic relationships.\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Toxic relationships might occur at any level in a workplace setting\u2013between colleagues, between managers and their team members, or between upper-level management and managers.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Unhealthy relationships in the workplace may be the result of <strong>one party wielding power over another in the form of coercion or put-downs<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In fact, one study says that <a href=\"https:\/\/www.forbes.com\/councils\/forbescoachescouncil\/2018\/11\/16\/what-to-do-when-workplace-relationships-turn-toxic\/\" target=\"_blank\" rel=\"noopener\">27%<\/a> of adults have experienced bullying at work. Or, <strong>an unhealthy relationship may simply be an unhealthy pattern that affects communication and efficiency<\/strong>. In any case, toxicity in the workplace can have a radically negative impact on the company environment, productive output, and employee retention.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p><a href=\"https:\/\/hbr.org\/2018\/04\/4-ways-to-deal-with-a-toxic-coworker\" target=\"_blank\" rel=\"noreferrer noopener\">Research by <em>Harvard Business Review<\/em><\/a> found that \u201cthe single most important factor in team success or failure is the quality of relationships on the team.\u201d<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading -->\n<h2>Feedback: Your Superpower Strategy to Resolving Blind Spots<\/h2>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>The secret to quickly identifying blind spots? Your employees\u2013and more specifically, their <strong>feedback<\/strong>.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>A <a href=\"https:\/\/nailted.com\/blog\/creating-a-culture-of-feedback-at-your-company\/\" target=\"_blank\" rel=\"noreferrer noopener\">company culture<\/a> dominated by a \u201cDon\u2019t question\u201d mentality ultimately masks issues and helps perpetuate the dysfunction. The antidote is to actually <strong>ask your employees<\/strong> for their feedback and opinions. What potential problems do they see at work? Are they satisfied with their workflows and their environment? Do they have any suggestions?<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Here there are <strong>three steps to use feedback<\/strong> to identify blind spots&#8230;and resolve them before they do any more damage.<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3>1. Survey your employees.<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Asking for feedback sounds great in theory, but comes with a couple significant challenges. First, it can be difficult to build a feedback strategy into workflows that are already busy or overwhelmed. Second, it can feel awkward to ask for\u2013and provide\u2013feedback.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>That being the case, deploying a regular employee survey <strong>can be an efficient and effective way to build feedback into workflows<\/strong>. <a href=\"https:\/\/nailted.com\" target=\"_blank\" rel=\"noreferrer noopener\">Nailted<\/a> is a software tool that makes it simple and convenient to survey your employees, collect their honest and actionable feedback, and quickly identify weaknesses with the following:<\/p>\n<!-- \/wp:paragraph --><!-- wp:list -->\n<ul>\n<li><strong>Pulse surveys<\/strong> sent at the end of every week\u2013giving your team members an optionally anonymous channel to share their feedback on what\u2019s going wrong, what\u2019s going right, and what they might suggest to make your business even stronger\u2026.<\/li>\n<li><strong>Targeted campaigns<\/strong> that allow you to gather insight on each team member\u2019s progress, career, motivation, values, and company alignment\u2026<\/li>\n<li><strong>A \u201cmood map\u201d <\/strong>\u2013 allowing you to monitor your employees\u2019 mental health and identify potential burnout before it results in <a href=\"https:\/\/nailted.com\/blog\/3-simple-talent-retention-strategies\/\">turnover<\/a>\u2026<\/li>\n<li><a href=\"https:\/\/nailted.com\/\">And more<\/a>.\u00a0<\/li>\n<\/ul>\n<!-- \/wp:list --><!-- wp:paragraph -->\n<p>Ultimately, <a href=\"https:\/\/nailted.com\" target=\"_blank\" rel=\"noreferrer noopener\">Nailted <\/a>allows you to incorporate feedback into your company culture\u2013<strong>helping you to resolve blind spots before they kill your performance<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh3.googleusercontent.com\/cYRhJrU-wHYwZxDDs6AiratqNC-s-5mOdd6YuEIL3GLr6WJhqrRIrykVF_JkuxADdMLGQHtnpKKsTVJfqJDlIgWzcBiOw2NRCSJLkfoo7TPocYoG3wE59gPWrY3ZZh8EezzWI9ku\" alt=\"\" \/><\/figure>\n<!-- \/wp:image --><!-- wp:heading {\"level\":3} -->\n<h3>2. Take action.\u00a0<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Next, take action. You\u2019ve collected employee feedback\u2013ideally, <strong>they\u2019ve given you honest insight into blind spots that may be affecting workflows, morale, productivity, and more<\/strong>. Now, your task is to implement their advice and take action to make real improvements.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>For example, if your employees complain about meetings that run too long, then take steps to identify what\u2019s causing them to drag, and shift your meeting agenda. Or maybe you have team members that have identified a toxic working relationship that\u2019s affecting your company environment\u2013you may want to meet with both parties for conflict-resolution.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>In any case, take the time to actually consider the feedback your employees have given you, and to act on their insights\u2013again, <strong>they are your most powerful source of intel into what\u2019s working at your company, and what\u2019s not<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\n<h3>3. Repeat.<\/h3>\n<!-- \/wp:heading --><!-- wp:paragraph -->\n<p>Finally, repeat the whole process over again. Though you may have identified and resolved some serious blind spots (bravo!), <strong>your work isn\u2019t over<\/strong>. Unfortunately, you\u2019ll most likely develop new weaknesses. Keep surveying your employees, exploring feedback, and taking action.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Here\u2019s the good news: The more you <strong>integrate feedback into your regular processes and make a practice of resolving problems<\/strong>, the healthier (and more profitable) your company will become over time.\u00a0<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>[content_upgrade cu_id=&#8221;2929&#8243;]Don\u2019t forget: 5 Types of Blind Spots That May Be Hidden in Your Company[content_upgrade_button]Click Here[\/content_upgrade_button][\/content_upgrade]<\/p>\n<!-- \/wp:paragraph --><!-- wp:heading --><!-- \/wp:heading --><!-- wp:paragraph -->\n<p>If you\u2019d like to see how collecting employee feedback can help you improve your company\u2019s productivity and efficiency (and boost overall employee satisfaction), <a href=\"https:\/\/nailted.com\/book-a-demo\">book a demo<\/a> with one of our team experts!<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Keep weaknesses from killing your company\u2019s performance.<\/p>\n","protected":false},"author":6,"featured_media":13731,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/full-small.php","format":"image","meta":{"episode_type":"audio","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","cybocfi_hide_featured_image":""},"categories":[26],"tags":[221,209,86,253,243],"series":[],"episode_featured_image":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/08\/Employees-working-at-the-office-not-very-happy.jpg","episode_player_image":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/11\/Company-culture-matters-1.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"spotify":{"key":"spotify","url":"https:\/\/open.spotify.com\/show\/1Bl7apd3ITSFD45mwUi1Og?si=T_w80oYURZ22ZGjPMD-LsQ","label":"Spotify","class":"spotify","icon":"spotify.png"},"itunes":{"key":"itunes","url":"https:\/\/podcasts.apple.com\/es\/podcast\/company-culture-matters-by-nailted\/id1545900885","label":"iTunes","class":"itunes","icon":"itunes.png"}},"rssFeedUrl":"https:\/\/nailted.com\/blog\/feed\/podcast\/company-culture-matters","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"pAobZ9b6zu\"><a href=\"https:\/\/nailted.com\/blog\/how-to-prevent-blind-spots-from-killing-your-companys-performance\/\">How to Prevent Blind Spots from Killing Your Company&#8217;s Performance<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/nailted.com\/blog\/how-to-prevent-blind-spots-from-killing-your-companys-performance\/embed\/#?secret=pAobZ9b6zu\" width=\"500\" height=\"350\" title=\"\u00abHow to Prevent Blind Spots from Killing Your Company&#8217;s Performance\u00bb \u2014 \" data-secret=\"pAobZ9b6zu\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! 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Sure you do. Learn how to keep weaknesses from killing your company\u2019s performance (and profits).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nailted.com\/blog\/how-to-prevent-blind-spots-from-killing-your-companys-performance\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Guide to Identifying &amp; Resolving Blind Spots in Your Business\" \/>\n<meta property=\"og:description\" content=\"Got blind spots? Sure you do. 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