{"id":3022,"date":"2020-10-13T06:00:00","date_gmt":"2020-10-13T04:00:00","guid":{"rendered":"https:\/\/nailted.com\/blog\/?p=3022"},"modified":"2024-10-21T16:49:50","modified_gmt":"2024-10-21T14:49:50","slug":"core-kpis-to-measure-your-success-with-people-culture","status":"publish","type":"post","link":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/","title":{"rendered":"Core KPIs to Measure Your Success with People &#038; Culture"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3022\" class=\"elementor elementor-3022\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eeb55b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eeb55b1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;455a2dc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b3991a\" data-id=\"7b3991a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51e936be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51e936be\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;49ab623&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-150f78ca\" data-id=\"150f78ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b69b1e elementor-widget elementor-widget-text-editor\" data-id=\"7b69b1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p>Believe it or not, the success of your company relies on a lot more than a <a href=\"https:\/\/www.xero.com\/uk\/templates\/business-plan-template\/\">solid business plan<\/a>, strategic market positioning, or even an awesome product. <strong>A large part of your success relies on how successful you are with people and culture<\/strong> \u2013 in other words, <strong>on employee satisfaction and overall company environment.<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Don\u2019t believe us? Some of the most powerful companies in the world \u2013 like Google and Salesforce \u2013 also have an awesome company culture. <strong>Is it a coincidence that they have happy employees, a positive company culture, and sky-high revenue?<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Probably not. In fact, companies with <a href=\"http:\/\/www.americanbusinessmag.com\/2013\/10\/happy-bosses-plus-happy-employees-equal-more-profits\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">highly engaged employees are reported to have a 50% higher market premium<\/a> than those who do not.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Here\u2019s the thing about measuring your success in these areas: you can\u2019t make assumptions.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Don\u2019t assume that your employees are happy with their jobs because they smile when they come into work.<\/strong> Don\u2019t assume that you\u2019ve got a great company culture because your employees grab beers together after work. Don\u2019t assume people are going to work for your company for a long time because you offer a competitive salary.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:bctt\/clicktotweet {\"tweet\":\"Instead of assuming, seek quantifiable insight to get an accurate read on what employees are really thinking \u2013 and how likely they are to commit time, energy, and value to your company. Source: @_nailted\",\"via\":false} \/--><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>In the following article, we\u2019ll take a look at <strong>why it\u2019s so important to use KPIs to measure employee satisfaction and overall company culture<\/strong>, and <strong>three core KPIs you can use to measure success<\/strong>.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>[content_upgrade cu_id=&#8221;3021&#8243;]Free Download: 5 KPIs Every Business Owner Needs to Know[content_upgrade_button]Click Here[\/content_upgrade_button][\/content_upgrade]<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>Why Use KPIs to Measure Success<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>As mentioned above, you can never assume that your employees are happy or engaged, or that you\u2019ve got a great company culture. <span style=\"font-weight: 400;\">In fact, to know if your employees are truly engaged, it is important to understand <a href=\"https:\/\/nailted.com\/blog\/why-is-employee-engagement-important-and-its-benefits\/\">the importance and benefits of employee engagement<\/a>.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The best way to get an accurate assessment?\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Collect KPIs \u2013 key performance indicators that give you measurable insight into how satisfied employees actually are<\/strong> (an indication of a healthy culture).\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>KPIs give you an accurate read on success for the following reasons:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li>They help you to <strong>track performance over time<\/strong>. Comparing your scores from the same time last year can help you measure how well you\u2019ve improved \u2013 or worsened.<\/li>\n<li><strong>KPIs are objective<\/strong>. Reading open-ended employee feedback can be very helpful, but it also leaves room open for interpretation (For example, \u201cMy job is adequate\u201d can sound positive or negative, depending on the interpretation of the person reading it).\u00a0<\/li>\n<li>Finally, <strong>KPIs help you to<\/strong> <strong>compare your business to others in the same industry<\/strong>. How are other companies in the same space faring in terms of employee satisfaction and company culture? Using KPIs will help you to make an objective comparison.\u00a0<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Ultimately, <strong>you\u2019ll want to combine KPIs <em>with <\/em>open-ended feedback to get the richest insight into your success with people and culture<\/strong>. In a minute, we\u2019ll talk about a tool that can help you get both. But first, let\u2019s take a look at three core KPIs that you\u2019ll need as a foundation\u2026<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>eNPS: Employee Net Promoter Score<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>eNPS, or <a href=\"https:\/\/nailted.com\/blog\/how-enps-can-be-used-to-leverage-employer-branding\/\" target=\"_blank\" rel=\"noopener noreferrer\">Employee Net Promoter Score<\/a>, is a metric that helps you assess your employees\u2019 enthusiasm about working for your company.<\/strong> If they\u2019re enthusiastic, they\u2019re likely to recommend your company as a place to work; if not, they\u2019re likely to steer away from friends and potential colleagues.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image --><\/p>\n<figure class=\"wp-block-image\">\n<p><img fetchpriority=\"high\" class=\"alignnone\" src=\"https:\/\/lh5.googleusercontent.com\/x381XmTOBB-QPhhyMNT25NA17jNF3M0apmCzEBIE-Pl7e0Vww_x9azgIgx5GFnrkZ8Yhq8PRau1uvSFRRAO9TAhLTmJi-dimif4NbFSeIWWHTI3kv6jjmASKgo8Oa15e54Es0Wsk\" alt=\"Employee posing in the office.\" width=\"800\" height=\"600\" \/><\/p>\n<\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Why is this an important insight?<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Because <strong>employee enthusiasm indicates more than basic job satisfaction<\/strong>. It indicates that your employees believe that you have a company culture worth engaging in, and a business worth committing to. And it indicates that your company is likely successful. Just look at Zoom \u2013 the most popular video conferencing tool in America, <a href=\"https:\/\/www.businessinsider.com\/meet-zoom-billionaire-eric-yuan-career-net-worth-life\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">worth $35 billion<\/a> \u2013 which <a href=\"https:\/\/www.hcamag.com\/us\/specialization\/employee-engagement\/these-100-companies-have-the-happiest-employees\/179556\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">has an extraordinarily high eNPS of 84<\/a>).\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Here\u2019s <strong>how to collect and measure eNPS<\/strong>:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list {\"ordered\":true} --><\/p>\n<ol>\n<li>First, you\u2019ll <a href=\"https:\/\/nailted.com\/understand-your-team-with-people-analytics-software\"><strong>send out a survey through Nailted <\/strong><\/a>\u2013 a simple tool that can help you collect, calculate, and track your eNPS. The basic question you\u2019ll ask is: <em>How likely are you to recommend this company as a place to work to others?<\/em><\/li>\n<li>The resulting 0-10 answer will divide eNPS survey takers into three basic categories: <strong>Promoters (9 or 10); Passives (7 or 8); or Detractors (6 and below)<\/strong>.<\/li>\n<li>The answer will be calculated with the following equation:\u00a0<\/li>\n<\/ol>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong><em>[# of promoters\/total # of survey takers] \u2013 [# of detractors\/total # of survey takers] = eNPS<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list {\"ordered\":true,\"start\":4} --><\/p>\n<ol start=\"4\">\n<li>The resulting answer can <strong>range from -100 to +100<\/strong>, so don\u2019t be discouraged by a 30-50 score! If you\u2019re in the 50\u2019s and above, you know you\u2019re doing well! <img class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/13.0.0\/svg\/1f64c.svg\" alt=\"\ud83d\ude4c\" \/><\/li>\n<li>Finally, <strong>you\u2019ll ask an open-ended question<\/strong> (which you can also do through Nailted) \u2013 <em>Please explain your answer<\/em>. This gives your employees a much-needed opportunity to explain their score&#8230;and you an opportunity to gain insight into actionable ways you can improve their overall enthusiasm.<\/li>\n<\/ol>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Tracking eNPS over time has <strong>several valuable benefits: <\/strong><\/p>\n<ol>\n<li>Helps you <strong>measure the impact of your own efforts<\/strong> to improve company culture and team morale.<\/li>\n<li>Can help <strong>give you insight into specific events<\/strong> (such as a new client or project) that impact eNPS.<\/li>\n<li>Lets your employees know that <strong>you are continually invested in their satisfaction<\/strong>.\u00a0<\/li>\n<\/ol>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>ESI: Employee Satisfaction Index<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>ESI, or Employee Satisfaction Index, is a broader indicator of employee satisfaction than eNPS because it encompasses <em>expectations<\/em> as well as enthusiasm.\u00a0<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>ESI surveys rely on <strong>three basic indicators<\/strong> of an employee\u2019s satisfaction:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li>How satisfied the employees are with their workplace or job\u2026<\/li>\n<li>How much their workplace\/job is meeting their expectations\u2026.<\/li>\n<li>And how close their current workplace is to \u201cideal.\u201d<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>For each of these questions, employees will have the opportunity to respond on a 1-10 scale.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Then, you\u2019ll use the following equation to calculate your response:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong><em>[question mean value\/3] x 100 = ESI<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Just as with eNPS, you can use the employee satisfaction index (ESI) to<strong> track progress over time, compare your success with other companies in your industry, and assess how specific events in your company impacted scores.<\/strong>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>Employee Turnover Rate<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Employee retention is a key indicator of the current and future success of your company.<\/strong> When employees stay longer, they grow in value, knowledge, and skill \u2013 and contribute more to your company.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Employee turnover, on the other hand, is <strong>costly and damaging to your business<\/strong>. In fact, an employee that\u2019s paid only <a href=\"https:\/\/www.peoplekeep.com\/blog\/employee-retention-the-real-cost-of-losing-an-employee#:~:text=Turnover%20seems%20to%20vary%20by,retail%20employee%20would%20be%20%243%2C328.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">$40k a year will ultimately cost at least $8k to replace<\/a> \u2013 20% of their total salary. And for higher-paid employees, that percentage only escalates \u2013 for managers who make $100k per year, replacement can cost a business as much as $213k.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The bottom line? <strong>High employee turnover indicates that you\u2019re definitely not performing well in the areas of company culture and employee satisfaction<\/strong>.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image --><\/p>\n<figure class=\"wp-block-image\"><img class=\"alignnone\" src=\"https:\/\/lh5.googleusercontent.com\/J7ozDQxKSZr2JADXJQzcixvvtYNR5wibTIAbFfKuGHNjD8RPVJLITZ9o1Lpf3roGH1FI5dhJWPgI1-9q0Fi3TPOL33O2fhUfsWYfhkuyepmwDO2AkefTfKCdLDq2fuP-7ZsEl1Hb\" alt=\"Employee seemingly frustrated at the office.\" width=\"800\" height=\"600\" \/><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>And, it indicates that you <strong>might be spending more than you need to on hiring, onboarding, and retraining<\/strong> (not to mention, loss of valuable knowledge and morale).<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Measuring your employee turnover can help you get <strong>an honest assessment of how you\u2019re performing in terms of retention<\/strong> &#8211; and if you desperately need to make changes.\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Your employee turnover rate is measured by <strong>calculating the number of employees who left in a given time period divided by the number of average employees in the same time period<\/strong>. Then, multiply by 100.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>In other words:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong><em>[employees who left in a given time period\/ (employees at the beginning of the same time period + employees at the end of the same time period\/2)] x 100 = employee turnover rate<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>If you\u2019re lower than average in your results (average employee turnover across all industries was 17.8% in 2016 across all industries), then you\u2019ll want to take action to make changes. How can you improve employee satisfaction and company culture to make sure employees stay longer at your company?<\/p>\n<h2>Retention Rate<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Measure how many employees decide to stay for a defined period. For example,\u00a0<b>taking into account the 100 first days of new hires, detected as decisive,<\/b> can be a starting point.\u00a0<\/p>\n<p><em><b># new hires who stay with the company for at least 100 days \/ # new hires in the same period = retention rate<\/b><\/em><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Once again, Nailted can help you get the answers to these questions \u2013 and more \u2013 with <a href=\"https:\/\/nailted.com\/use-cases\/create-feedback-culture\"><strong>regular employee surveys<\/strong><\/a> that:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li>Give your employees a regular opportunity to share optionally anonymous feedback with you and other employees.<\/li>\n<li>Give employees a chance to show recognition through \u201cclaps,\u201d creating a healthier, more positive company culture.<\/li>\n<li>Run individualized campaigns to help understand employees\u2019 progress, goals, and company alignment.<\/li>\n<li>And more.<\/li>\n<\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>[content_upgrade cu_id=&#8221;3021&#8243;]Don\u2019t forget to download: 5 KPIs Every Business Owner Needs to Know[content_upgrade_button]Click Here[\/content_upgrade_button][\/content_upgrade]<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2>Improving Employee Satisfaction Through a Culture of Feedback<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Now that you have a clear understanding of which KPIs you need to succeed, <strong>why not <a href=\"https:\/\/nailted.com\/use-cases\/create-feedback-culture\">incorporate a feedback culture<\/a> that allows you to implement them<\/strong>?<\/p>\n<p>Start by building a habit with your team: ask them to give feedback once a week. Little by little, they will get used to it and build confidence, consequently making their feedback more detailed and sincere.\u00a0<\/p>\n<p><strong>And so, creating a culture of feedback through regular employee surveys can ultimately<\/strong> <strong>help you to improve employee satisfaction <em>and<\/em> company culture.<\/strong>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Why?\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Employees get the opportunity to share actionable strategies for change with you; they\u2019re given value and a voice; and they\u2019re encouraged to share <a href=\"https:\/\/nailted.com\/blog\/why-is-positive-recognition-between-team-members-important\/\" target=\"_blank\" rel=\"noreferrer noopener\">positive feedback<\/a> with one another, as well as constructive criticism \u2013 ultimately creating healthier communication. If you\u2019d like to see how Nailted can help you achieve greater success with people and culture <a href=\"https:\/\/nailted.com\/book-a-demo\">book a\u00a0demo<\/a> with one of our team experts!<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover how to motivate employees and boost performance.<\/p>\n","protected":false},"author":6,"featured_media":13955,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/full-small.php","format":"image","meta":{"episode_type":"audio","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","cybocfi_hide_featured_image":""},"categories":[26],"tags":[49,243,52,225,223,233,235],"series":[],"episode_featured_image":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/10\/Employees-planning-an-employee-satisfaction-strategy-at-the-office.jpg","episode_player_image":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/11\/Company-culture-matters-1.jpg","download_link":"","player_link":"","audio_player":false,"episode_data":{"playerMode":"dark","subscribeUrls":{"spotify":{"key":"spotify","url":"https:\/\/open.spotify.com\/show\/1Bl7apd3ITSFD45mwUi1Og?si=T_w80oYURZ22ZGjPMD-LsQ","label":"Spotify","class":"spotify","icon":"spotify.png"},"itunes":{"key":"itunes","url":"https:\/\/podcasts.apple.com\/es\/podcast\/company-culture-matters-by-nailted\/id1545900885","label":"iTunes","class":"itunes","icon":"itunes.png"}},"rssFeedUrl":"https:\/\/nailted.com\/blog\/feed\/podcast\/company-culture-matters","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"ro4YzwfSQB\"><a href=\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\">Core KPIs to Measure Your Success with People &#038; Culture<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/embed\/#?secret=ro4YzwfSQB\" width=\"500\" height=\"350\" title=\"\u00abCore KPIs to Measure Your Success with People &#038; Culture\u00bb \u2014 \" data-secret=\"ro4YzwfSQB\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! This file is auto-generated *\/\n!function(c,d){\"use strict\";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(\/[^a-zA-Z0-9]\/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=new RegExp(\"^https?:$\",\"i\"),l=0;l<n.length;l++)n[l].style.display=\"none\";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if(\"link\"===t.message)if(s=d.createElement(\"a\"),a=d.createElement(\"a\"),s.href=r.getAttribute(\"src\"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=d.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Core KPIs to Measure Your Success with People &amp; Culture<\/title>\n<meta name=\"description\" content=\"Learn how to measure success with People &amp; Culture. Understand your team and discover how to motivate and boost their performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Core KPIs to Measure Your Success with People &amp; Culture\" \/>\n<meta property=\"og:description\" content=\"Learn how to measure success with People &amp; Culture. Understand your team and discover how to motivate and boost their performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nailted\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-13T04:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-21T14:49:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/10\/Employees-planning-an-employee-satisfaction-strategy-at-the-office.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"682\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Laura Hern\u00e1ndez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@_nailted\" \/>\n<meta name=\"twitter:site\" content=\"@_nailted\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Laura Hern\u00e1ndez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\"},\"author\":{\"name\":\"Laura Hern\u00e1ndez\",\"@id\":\"https:\/\/nailted.com\/blog\/#\/schema\/person\/94c0d25d99df00c7ac6660237782ebd5\"},\"headline\":\"Core KPIs to Measure Your Success with People &#038; Culture\",\"datePublished\":\"2020-10-13T04:00:00+00:00\",\"dateModified\":\"2024-10-21T14:49:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\"},\"wordCount\":1583,\"publisher\":{\"@id\":\"https:\/\/nailted.com\/blog\/#organization\"},\"keywords\":[\"eNPS\",\"Feedback culture\",\"Job satisfaction\",\"KPI\",\"People analytics\",\"Retention rate\",\"Turnover rate\"],\"articleSection\":[\"Company Culture\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\",\"url\":\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\",\"name\":\"Core KPIs to Measure Your Success with People & Culture\",\"isPartOf\":{\"@id\":\"https:\/\/nailted.com\/blog\/#website\"},\"datePublished\":\"2020-10-13T04:00:00+00:00\",\"dateModified\":\"2024-10-21T14:49:50+00:00\",\"description\":\"Learn how to measure success with People & Culture. Understand your team and discover how to motivate and boost their performance.\",\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/nailted.com\/blog\/#website\",\"url\":\"https:\/\/nailted.com\/blog\/\",\"name\":\"Nailted Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/nailted.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/nailted.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/nailted.com\/blog\/#organization\",\"name\":\"Nailted Blog\",\"url\":\"https:\/\/nailted.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/nailted.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/04\/blue@3x.svg\",\"contentUrl\":\"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/04\/blue@3x.svg\",\"width\":125,\"height\":31,\"caption\":\"Nailted Blog\"},\"image\":{\"@id\":\"https:\/\/nailted.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/nailted\/\",\"https:\/\/twitter.com\/_nailted\",\"https:\/\/www.linkedin.com\/company\/nailted\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/nailted.com\/blog\/#\/schema\/person\/94c0d25d99df00c7ac6660237782ebd5\",\"name\":\"Laura Hern\u00e1ndez\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/nailted.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b85b27b9986719a264963899a87b96de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b85b27b9986719a264963899a87b96de?s=96&d=mm&r=g\",\"caption\":\"Laura Hern\u00e1ndez\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Core KPIs to Measure Your Success with People & Culture","description":"Learn how to measure success with People & Culture. Understand your team and discover how to motivate and boost their performance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/","og_locale":"es_ES","og_type":"article","og_title":"Core KPIs to Measure Your Success with People & Culture","og_description":"Learn how to measure success with People & Culture. Understand your team and discover how to motivate and boost their performance.","og_url":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/","article_publisher":"https:\/\/www.facebook.com\/nailted\/","article_published_time":"2020-10-13T04:00:00+00:00","article_modified_time":"2024-10-21T14:49:50+00:00","og_image":[{"width":1024,"height":682,"url":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/10\/Employees-planning-an-employee-satisfaction-strategy-at-the-office.jpg","type":"image\/jpeg"}],"author":"Laura Hern\u00e1ndez","twitter_card":"summary_large_image","twitter_creator":"@_nailted","twitter_site":"@_nailted","twitter_misc":{"Escrito por":"Laura Hern\u00e1ndez","Tiempo de lectura":"8 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/#article","isPartOf":{"@id":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/"},"author":{"name":"Laura Hern\u00e1ndez","@id":"https:\/\/nailted.com\/blog\/#\/schema\/person\/94c0d25d99df00c7ac6660237782ebd5"},"headline":"Core KPIs to Measure Your Success with People &#038; Culture","datePublished":"2020-10-13T04:00:00+00:00","dateModified":"2024-10-21T14:49:50+00:00","mainEntityOfPage":{"@id":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/"},"wordCount":1583,"publisher":{"@id":"https:\/\/nailted.com\/blog\/#organization"},"keywords":["eNPS","Feedback culture","Job satisfaction","KPI","People analytics","Retention rate","Turnover rate"],"articleSection":["Company Culture"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/","url":"https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/","name":"Core KPIs to Measure Your Success with People & Culture","isPartOf":{"@id":"https:\/\/nailted.com\/blog\/#website"},"datePublished":"2020-10-13T04:00:00+00:00","dateModified":"2024-10-21T14:49:50+00:00","description":"Learn how to measure success with People & Culture. Understand your team and discover how to motivate and boost their performance.","inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/nailted.com\/blog\/core-kpis-to-measure-your-success-with-people-culture\/"]}]},{"@type":"WebSite","@id":"https:\/\/nailted.com\/blog\/#website","url":"https:\/\/nailted.com\/blog\/","name":"Nailted Blog","description":"","publisher":{"@id":"https:\/\/nailted.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/nailted.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/nailted.com\/blog\/#organization","name":"Nailted Blog","url":"https:\/\/nailted.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/nailted.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/04\/blue@3x.svg","contentUrl":"https:\/\/nailted.com\/blog\/wp-content\/uploads\/2020\/04\/blue@3x.svg","width":125,"height":31,"caption":"Nailted Blog"},"image":{"@id":"https:\/\/nailted.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/nailted\/","https:\/\/twitter.com\/_nailted","https:\/\/www.linkedin.com\/company\/nailted\/"]},{"@type":"Person","@id":"https:\/\/nailted.com\/blog\/#\/schema\/person\/94c0d25d99df00c7ac6660237782ebd5","name":"Laura Hern\u00e1ndez","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/nailted.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b85b27b9986719a264963899a87b96de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b85b27b9986719a264963899a87b96de?s=96&d=mm&r=g","caption":"Laura Hern\u00e1ndez"}}]}},"_links":{"self":[{"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/posts\/3022"}],"collection":[{"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/comments?post=3022"}],"version-history":[{"count":55,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/posts\/3022\/revisions"}],"predecessor-version":[{"id":14356,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/posts\/3022\/revisions\/14356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/media\/13955"}],"wp:attachment":[{"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/media?parent=3022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/categories?post=3022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/tags?post=3022"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/nailted.com\/blog\/wp-json\/wp\/v2\/series?post=3022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}