Jaime Serrano, Founder & Managing Director at Cloud District
Cloud District is a digital product consultancy company that helps companies thrive in the digital world. They love to conceptualize, develop and design innovative services, generating significant transformations in their clients.
Industry: Technological & Product - Size: +50 - Location: 2 countries
Take care of their remote employees: the pandemic of 2020 forced Cloud District employees to work from home. Keeping an eye on everyone and make sure they feel involved became a more complex task.
Create a new channel for feedback: Cloud District needed a feedback channel for the new challenges they were facing due to the global pandemic.
Achieve an eNPS of 80: Cloud District has the goal to achieve 80% employee satisfaction by the end of the year. They need a tool to track the health and the mood of their teams.
Remote employees feeling involved: Cloud District has succeeded in maintaining transparent communication with their employees, making them feel involved, besides the sudden move towards remote work originated from the global pandemic.
New feedback channel: they have implemented a new feedback channel that they didn’t have before. A new tool that allows them to work with different approaches and different moments for feedback.
A recognition habit that works: employees at Cloud District love the Nailted claps feature and it has created different dynamics in the company that they were not expecting.
Leadership development: Cloud District has empowered their managers allowing them to track their reports’ feedback and their one-on-one meetings with their teammates.
Insights on their employee satisfaction: the mood map has allowed Cloud District to track the health and mood of their employees and monitor the specific level of satisfaction of each given team.
A rising eNPS: Cloud District closed the year with an eNPS of 74 and it keeps rising at the present time.
